A Quick Look at the Various Types of Business Phone Systems
Phone call remains to be the fastest way for business to connect with their customers. This makes it crucial for any business to have a reliable phone. Long time back, phone calls were only in analog format. Technology progress has made it possible to have digital and virtual systems. Choosing the best system have increasingly become harder due to the increased options. The private branch exchange often referred to as PBX is a phone network that connects within premises. Also, the users of the PBX have lines that can make external calls. The external phone calls are carried out of the Public switched telephone.
At sometimes back in history, the PBX system was only possible for the large enterprises. In the progress of time, the cost of installation and the running cost has reduced drastically.As such, more business can comfortably invest in the system. The basic features of the PBX system include welcome message, call holding, automatic call distribution, call conferencing, a directory of contacts and call records. These features have differences from one system to the other. There are features that you find in one system and not the other.
There is the traditional PBX system which is analog and is installed as a physical exchange box in the business facility. It may seem to have a higher upfront cost though it reduces drastically with increased ports. All the phone lines are connected to a phone box. A certified engineer is required to fix issues with the system if they arise.Maintiaingin the system is hence expensive. Several businesses prefer to have the traditional PBX phone with their in-house experts. This gives the company full ownership of the hardware. For a business that has then one building, the traditional PBX can serve you just like a virtual system.
Hosted PBX system is the second choice. Updates and improvements of the system is as easy as downloading a plugin on your browser. This is a service solution since the PBX is hosted by the telecoms provider. The fact that it does not need an in-house IT expert makes it a good choice for small businesses.
The next choice is the VoIP/IP PBX which delivers video or voice over a data connection. It changes the voice/video into data and sends it over networks as packets of data. Use of networks to send data is a very effective way of reducing the cost of international and distant call. Another benefit is the reduction of the overheads of the traditional line rentals. The IP PBX can switch calls between the traditional phone line and the VoIP without limiting the services of the traditional PBX. The difference with the hosted PBX system is the business has ownership of the hardware